Responsible Gambling
At Ice36 Casino, we are committed to promoting responsible gambling and ensuring that our players enjoy gaming in a safe and controlled environment. We understand that gambling should be an entertaining activity, not a source of financial or personal problems.
Our Commitment
Ice36 Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-014) and adheres to all responsible gambling requirements set forth by UK legislation. We implement comprehensive measures to protect our players and promote responsible gaming practices.
Setting Limits
We provide various tools to help you maintain control over your gambling activities:
- Deposit Limits: Set daily, weekly, or monthly deposit limits
- Loss Limits: Control how much you can lose over a specified period
- Session Time Limits: Limit the duration of your gaming sessions
- Wager Limits: Set maximum bet amounts per game or session
To set any of these limits, log into your account and visit the "Responsible Gaming" section in your account settings, or contact our support team at [email protected].
Self-Exclusion
If you feel you need a break from gambling, we offer self-exclusion options:
- Temporary Self-Exclusion: 24 hours, 7 days, 1 month, or 6 months
- Permanent Self-Exclusion: Indefinite exclusion from our services
During self-exclusion periods, you will not be able to access your account, make deposits, or receive promotional materials. To request self-exclusion, contact us at [email protected] or call our dedicated line at +44 203 807 4521.
GAMSTOP Registration
We strongly encourage players who wish to self-exclude from all UK-licensed gambling operators to register with GAMSTOP, the UK's national self-exclusion scheme. Visit www.gamstop.co.uk to learn more and register.
Recognizing Problem Gambling
Problem gambling can affect anyone. Warning signs may include:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying about gambling activities to family or friends
- Neglecting work, family, or other responsibilities
- Borrowing money to gamble
Getting Help
If you or someone you know is struggling with gambling problems, help is available:
UK Support Organizations
- GamCare: Free confidential advice and support
Phone: 0808 8020 133 (24/7 helpline)
Website: www.gamcare.org.uk - Gamblers Anonymous: Support groups for problem gamblers
Phone: 020 7384 3040
Website: www.gamblersanonymous.org.uk - BeGambleAware: Information and advice about gambling
Website: www.begambleaware.org - Gordon Moody Association: Residential treatment and support
Phone: 01384 241292
Website: www.gordonmoody.org.uk
Underage Gambling Prevention
Ice36 Casino strictly prohibits gambling by anyone under the age of 18. We use advanced age verification systems and regularly monitor accounts for suspicious activity. If you suspect underage gambling, please report it immediately to [email protected].
Financial Protection
All player funds are held in segregated accounts with tier-1 UK banks, separate from operational funds. This ensures your money is protected and available for withdrawal at all times.
Regular Account Reviews
We conduct regular reviews of player accounts to identify potential signs of problem gambling. Our trained staff may contact players to discuss their gambling patterns and offer support when necessary.
Contact Us
If you have any questions about responsible gambling or need assistance with any of our responsible gaming tools, please contact us:
- Email: [email protected]
- Phone: +44 203 807 4521 (Monday-Sunday, 9:00 AM - 11:00 PM GMT)
- Live Chat: Available 24/7 through your account
Last updated: March 15, 2026
Remember: Gambling should be fun. When the fun stops, stop.
