Privacy Policy for Ice36 Casino

Effective Date: 1 March 2026

Welcome to Ice36 Casino. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in the United Kingdom.

1. Information We Collect

We collect the following types of information:

Personal Identification Information: name, date of birth, address, email address, phone number, and other similar contact data.
Account Information: username, password, payment details, transaction history, and verification documents.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our services;
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations;
Process your transactions and manage your account;
Improve our website, products, and services;
Communicate with you, including sending important updates, promotional offers, and customer support;
Prevent fraud and ensure the security of our services;
Comply with legal obligations and enforce our terms and conditions.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Your consent, where applicable;
Performance of a contract with you;
Compliance with legal obligations;
Our legitimate interests, such as improving services, security, and marketing, balanced against your rights and interests.

4. Sharing Your Information

We may share your information with:

Regulatory authorities and law enforcement agencies as required by law;
Third-party service providers who assist us in operating our business, such as payment processors, identity verification services, and IT providers;
Affiliated companies within the Ice36 group for operational purposes;
Marketing partners, only with your consent;
Other parties if we sell or transfer all or part of our business or assets.

5. International Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

Access your personal data;
Request correction of inaccurate or incomplete data;
Request erasure of your data in certain circumstances;
Object to or restrict processing of your data;
Request data portability;
Withdraw consent at any time, where processing is based on consent;
Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated.

To exercise your rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Ice36 Casino Data Protection Officer
Email: [email protected]
Address: Ice36 Casino Ltd, 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0958

Thank you for choosing Ice36 Casino. We are committed to protecting your privacy and providing a safe gaming environment.